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Welcome to the GOSS Docs Site

This site contains everything you need to know about your GOSS products and services. Whether you are just getting started in content management, or an experienced developer using the GOSS Digital Platform, you'll find product introductions, reference material, how-to guides and example content that will help you build online content and services.

What's New?

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  • Expanding Case Management with the "Additional" Tab

    These examples show how you can extend Case Management by plugging your own forms into the additional details tab.

    See more (Go to Expanding Case Management with the "Additional" Tab)

  • Error Message Functions

    Error message functions let you customise the validation error messages that are displayed to the person filling out your form.

    See more (Go to Error Message Functions)

  • Update 10.1.0.36

    This release includes the ability to create custom functions in forms, adds two-factor authentication to site user logins, adds support for Google Analytics 4 to iCM Webmetrics, and has over twenty other fixes and improvements.

    See more (Go to Update 10.1.0.36)

  • Automatic Updates for GOSS Products

    We've been automatically updating iCM and the core Digital Platform across our hosted environments for the past three years. Now all of your GOSS products will benefit from the same approach.

    See more (Go to Automatic Updates for GOSS Products)

  • User Registrations Dashboard

    Displays information on the number of accounts, how active they are, and whether created by Assisted Service or not.

    See more (Go to User Registrations Dashboard)

Platform Introduction

What is the Digital Platform?
New to the platform? This article introduces core concepts so you can get up and running quickly.
Service Delivery
The Digital Platform is about much more than websites. It lets you design and build complete online services.
Building the Platform
Get up and running with the main platform components, and find links to more detailed documentation.
Platform FAQs
Common questions we have from new users of the platform.
See more (Go to Platform Introduction)

Key Topics

Data Management
Information about the data stored by the platform and how it's controlled and accessed.
Hosting and Support
A series of articles describing our hosting and support services.
Release Notes
Information about all of our product releases.
System Administration
Managing iCM and other system configuration information
See more (Go to Key Topics)

Featured Products

Bookings
Manage events, locations, appointments and rooms. Bookings has a comprehensive search plus event and appointment calendars.
Case Management
Case Management provides a framework that handles cases raised by users via your website.
Assisted Service
The Assisted Service template lets one user act on behalf of another, helping them to engage with services and complete tasks on your website.
Self Service and User Requests
These two templates display processes and tasks from the platforms workflow engine and history service.
See more (Go to Featured Products)

Learning

API Knowledge Base
An introduction to the API Server and the services it delivers, including making calls, URLs, keys and authentication.
Form Tutorials
Step by step guides that start with building your very first form to more advance features of the forms designer.
Forms Knowledge Base
These articles show how to get the most out of your iCM forms, as well as explaining some of the processes involved in generating forms, and what happens they are submitted.
Workflow Knowledge Base
The Process Modeller is a key part of your platform, often providing the link between the various elements, driving forward your digital solutions.
See more (Go to Learning)

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