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Export of Cancelled Bookings

In Bookings it is possible to set up events so that people can cancel their bookings. It is also possible for event organisers to cancel an event and all of its existing bookings.

To assist in handling refunds, a report has been added to the Data Exporter that will export a list of any cancelled bookings within a time period. As the purpose of the export is to assist in processing refunds, free events are excluded.

Create the Export

Follow the usual steps in The Scheduler to create your export, with the following additions.

Data Source

In the data source section, pick "End Point" then find the goss.DataExporter.dataSources.product.bookings.getCancelledBookings end point from the list.

Get Cancelled Bookings
 

Schedule

As with normal exports, you can either configure a schedule for your export, which each time it runs will export bookings that have been cancelled since it last ran, or generate a one-off export for a given date range.

Result

The export includes the following information about each canclled booking.

PropertyDescription
Booking dateThe date the booking was made
Booking timeThe time the booking was made
Occurrence refThe reference number (business key) of the event occurrence
Total price (£)The price of the tickets booked
EventThe name of the event
LocationThe location of the event
NameThe name of the booker
EmailThe email of the booker
Booking refThe reference number (business key) of the booking
Cancellation dateThe date the booking was cancelled
Cancellation timeThe time the booking was cancelled
Occurrence dateThe date of the event occurrence
Occurrence timeThe time of the event occurrence
PackagesThe number and names of the ticket packages booked
PayIDAny payment reference numbers
Last modified on March 18, 2024

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