Tools and Expansions

The Comms Template Manager (CTM) is a repository of templates you can use when sending emails and SMS messages.

This documentation describes one way Case Management can be set up to handle complaints.

The Configuration Manager administers settings for other products.

Contribute lets website users create content on your site. Depending on the other templates you have, it could be used for events, business listings, classifieds, notices, or blog posts.

The data exporter is a tool that schedules and manages exports of data from the services running on your Digital Platform.

The data importer provides a range of tools that allow you to import CSV data into custom tables in the iCM database.

The Data Retention Manager (DRM) lets you set up schedules that will delete data saved using the platform's History Service and data that remains in the workflow engine once a process instance has ended.

The Fostering Hub is designed to act as a single point of contact for fostering applicants. It handles the enquiries, initial contact, expressions of interest, and referrals on to local authorities.

The Geospatial Data Manager provides tools to manage, import and search for geospatial data that can be displayed in other products.

The Payment Basket groups payment form submissions together into a single order that can be paid for in one transaction.

Monitor your integrations with third-party and backend systems from one central dashboard. Pulse can highlight poorly performing services before they turn into failures, and let you quickly diagnose where a fault lies so it can be fixed at source and get you back online as quickly as possible.

Report It is a flexible reporting system designed to capture any incident that can be recorded on a map. Example uses include fly-tipping, graffiti, street cleaning, pot holes and abandoned vehicles.

Subscriptions allows users to sign up for email alerts when new articles are created in subject areas they have subscribed to.

The Search Crawler crawls the content of another website and indexes it as a custom collection in the platform's search. Content can then be returned in your site search results.