We're still early on in the process of creating video guides to accompany the documentation. If there's anything you'd like to see let us know via the feedback bar at the bottom of the page.
Logging in and iCM Security
Logging into iCM, entering security questions, and inspecting access error.
Article Editor Video Guides
These videos cover where to create articles, headings, links summaries, the text editor and inlines.
Case Management Videos
Video guides for Case Management
Data Exports - Merging and Consolidating Data in Excel
Using Excel's Power Query to merge data export files and select the data you'd like to report on.
Introduction to Workflow and Self Service
See how a workflow process can be tracked in User Requests and worked on using the Self Service template.
Task Management Videos
These videos demonstrate the Task Management template, what it does, and how to set it up.
