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Video Guides

We're still early on in the process of creating video guides to accompany the documentation. If there's anything you'd like to see let us know via the feedback bar at the bottom of the page.

Logging into iCM and the iCM Desktop

Logging into iCM, resetting your password and finding your way around.

Article Editor Video Guides

These videos cover where to create articles, headings, links summaries, the text editor and inlines.

Case Management Videos

Video guides for Case Management

Task Management Videos

These videos demonstrate the Task Management template, what it does, and how to set it up.

Introduction to Workflow and Self Service

See how a workflow process can be tracked in User Requests and worked on using the Self Service template.

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