Case Management - Case Details Video
A video guide showing how a case appears in the Self Service template, plus the information on the case details page.
Case Management - Case History, Attachments and Emails Video
A video guide showing case history, attachments and emails.
Case Management - Linking Cases Video
A video guide showing how cases in Case Management can be linked to each other.
Case Management - Tasks Overview Video
A video guide showing a task being created, assigned and completed.
Case Management - Case Search
Two videos showing how to set up and customise the Case Search.
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