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Bookings
Bookings training is delivered as a pair of courses. The first introduces the product and how it works, the second is tailored to your own implementation.
Case Management - Creating and Managing Cases
This course covers the fundamentals of Case Management, from designing forms to raise cases, basic case configuration, and how users interact and handle cases.
System Administration - Users and Audits
This course provides delegates with knowledge of managing iCM Users and Groups, and covers security, reports and approvals.
System Administration - Configuration and Troubleshooting
This course covers subsite and iCM management and configuration, plus looks at logging and scheduled tasks.
Workflow - Introduction
Learn how to use the workflow modeller, create a workflow process, and integrate with the Self Service website template.
Website Themes and Styling
Customise the look and feel of your website using custom site skins and JavaScript.
Forms - Finessing and Improving
This course carries on from Forms - Navigation and Branching. It focuses on improving the user journey, further utilising form variables and using the User Profile Load field.
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