Introduction to Workflow and Self Service

This video shows a simple workflow process involving a single user task.

A member of the public submits an enquiry via the website, which creates a task for a member of staff. It shows how the process can be tracked in User Requests, and responded to using the Self Service template.

Further Reading

• A step by step guide to the forms and workflow used in the video: Getting Started with Workflow
• How the Self Service and User Request templates have been set up: Self Service and User Requests - Interacting with Workflow Processes