Self Service and User Requests - Interacting with Workflow Processes

In the article Getting Started with Workflow, we created a process that modelled a request made via your website. The request was started using a form, responded to by an agent who reviewed the request using another form, and finished with a response email generated by the workflow.

In this series of articles we'll:

• Create a User Requests article so the user can check on the progress of the request they made
• Create a Self Service article so agents can review requests
• Make changes in the workflow model to improve the messages and descriptions visible on the articles
• Create summaries of the workflow

This video shows the completed process: