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Self Service and User Requests - Interacting with Workflow Processes


In the article Getting Started with Workflow, we created a process that modelled a request made via your website. The request was started using a form, responded to by an agent who reviewed the request using another form, and finished with a response email generated by the workflow.

In this series of articles we'll:

  • Create a User Requests article so the user can check on the progress of the request they made
  • Create a Self Service article so agents can review requests
  • Make changes in the workflow model to improve the messages and descriptions visible on the articles
  • Create summaries of the workflow

This video shows the completed process:

Last modified on 22 January 2024

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