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Welcome to the GOSS Docs Site

This site contains everything you need to know about your GOSS products and services. Whether you are just getting started in content management, or an experienced developer using the GOSS Digital Platform, you'll find product introductions, reference material, how-to guides and example content that will help you build online content and services.

What's New?

What's New? carousel

  • Update 10.1.0.56

    This release has a brand new form field that creates an accordion layout selected by radio buttons. It also adds new form functions in the forms designer, "reply to" addresses to the email action field, plus some improved metrics and logging.

    See more (Go to Update 10.1.0.56)

  • Location Search

    The Search template can be set up to filter content by location and display search results on a map.

    See more (Go to Location Search)

  • MyGOSS

    With MyGOSS, you can easily access important information and efficiently manage your GOSS products in one user-friendly portal.

    See more (Go to MyGOSS)

  • Expanding Case Management with the "Additional" Tab

    These examples show how you can extend Case Management by plugging your own forms into the additional details tab.

    See more (Go to Expanding Case Management with the "Additional" Tab)

Platform Introduction

What is the Digital Platform?

New to the platform? This article introduces core concepts so you can get up and running quickly.

Service Delivery

The Digital Platform is about much more than websites. It lets you design and build complete online services.

Building the Platform

Get up and running with the main platform components, and find links to more detailed documentation.

Platform FAQs

Common questions we have from new users of the platform.
See more (Go to Platform Introduction)

Key Topics

Data Management

Information about the data stored by the platform and how it's controlled and accessed.

Hosting and Support

A series of articles describing our hosting and support services.

Release Notes

Information about all of our product releases.

System Administration

Managing iCM and other system configuration information
See more (Go to Key Topics)

Featured Products

Bookings

Manage events, locations, appointments and rooms. Bookings has a comprehensive search plus event and appointment calendars.

Case Management

Case Management provides a framework that handles cases raised by users via your website.

Assisted Service

The Assisted Service template lets one user act on behalf of another, helping them to engage with services and complete tasks on your website.

Self Service and User Requests

These two templates display processes and tasks from the platforms workflow engine and history service.
See more (Go to Featured Products)

Learning

Form Tutorials

Step by step guides that start with building your very first form to more advance features of the forms designer.

Forms Knowledge Base

These articles show how to get the most out of your iCM forms, as well as explaining some of the processes involved in generating forms, and what happens they are submitted.

Workflow Knowledge Base

The Process Modeller is a key part of your platform, often providing the link between the various elements, driving forward your digital solutions.

The API Server

The API Server provides a range of services to iCM and your website. These articles cover security, configuration, and the API Server Console.
See more (Go to Learning)

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