This site contains everything you need to know about your GOSS products and services. Whether you are just getting started in content management, or an experienced developer using the GOSS Digital Platform, you'll find product introductions, reference material, how-to guides and example content that will help you build online content and services.
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Platform Introduction
What is the Digital Platform?
New to the platform? This article introduces core concepts so you can get up and running quickly.
Service Delivery
The Digital Platform is about much more than websites. It lets you design and build complete online services.
Building the Platform
Get up and running with the main platform components, and find links to more detailed documentation.
Platform FAQs
Common questions we have from new users of the platform.
Key Topics
Data Management
Information about the data stored by the platform and how it's controlled and accessed.
Hosting and Support
A series of articles describing our hosting and support services.
Release Notes
Information about all of our product releases.
System Administration
Managing iCM and other system configuration information
Featured Products
Bookings
Manage events, locations, appointments and rooms. Bookings has a comprehensive search plus event and appointment calendars.
Case Management
Case Management provides a framework that handles cases raised by users via your website.
Assisted Service
The Assisted Service template lets one user act on behalf of another, helping them to engage with services and complete tasks on your website.
Self Service and User Requests
These two templates display processes and tasks from the platforms workflow engine and history service.
Learning
Form Tutorials
Step by step guides that start with building your very first form to more advance features of the forms designer.
Forms Knowledge Base
These articles show how to get the most out of your iCM forms, as well as explaining some of the processes involved in generating forms, and what happens they are submitted.
Workflow Knowledge Base
The Process Modeller is a key part of your platform, often providing the link between the various elements, driving forward your digital solutions.
The API Server
The API Server provides a range of services to iCM and your website. These articles cover security, configuration, and the API Server Console.