Released 17/12/2021
Improvements
- CM-1365 - The following user context variables are now available to the read-only summary view of a case:
let ucv = {
"SUBSITEID": helper.getSiteVariable("SUBSITEID"),
"SUBSITENAME": helper.getSiteVariable("SUBSITENAME"),
"THEMENAME": helper.getSiteVariable("THEMENAME"),
"LOCALE": Context.USER && Context.USER.LOCALE ? Context.USER.LOCALE : "",
"CURRENTARTICLEID": helper.getSiteVariable("ARTICLEID"),
"BASEHREF": helper.getSiteVariable("BASEHREF"),
"REQUESTURL": helper.getSiteVariable("REQUESTURL"),
"GOOGLEMAPSKEY": Context.USER && Context.USER.GOOGLEMAPSKEY ? Context.USER.GOOGLEMAPSKEY : "",
"ISLOGGEDIN": helper.getSiteVariable("ISLOGGEDIN"),
"SITELOGINID": helper.getSiteVariable("SITEUSERID"),
"SITEUSERNAME": helper.getSiteVariable("SITEUSERNAME"),
"PROXYUSERID": helper.getSiteVariable("PROXYUSERID"),
"PROXYUSERNAME": helper.getSiteVariable("PROXYUSERNAME")
};
Fixes
- CM-69 - When a user has to respond to multiple questions, file upload fields weren't cleared if the user changed the question they were answering
- CM-205 - When creating a new case configuration, if you selected read-only highlights, your selection wasn't saved, so you had to re-edit the configuration to enable them
- CM-796 - When configuring case conversion options it was possible to set up multiple conversions each with different field mappings and/or SLAs. Now once a conversion has been set up, that case type is removed from the list
- CM-843 - The Stage 2 Formal Response Task in the Complaints plugin had a limit of 2000 characters for the complaints text box. This has been increased to 30,000
- CM-893 - The date fields on the Case Search had a time zone error that could bring in cases raised the day prior to the selected date
- CM-899 - Make sure all standard tasks that are subject to an SLA populate the workflow task due date with that SLA so it is visible on the Self Service template
- CM-1108 - Make sure the case status column in the case history is always populated. Previously some updates failed to do this
- CM-1173 - Fix a problem where the routine action to reassign a case could sometimes fail if triggered at case start
- CM-1253 - Fix a problem where, should a user not have an email address (or no profile at all), then any emails to the groups that user is a member of failed to be sent
- CM-1348 - Fix a problem when setting a case SLA via the API (eg via a routine) which meant the SLA could only be set in days. It would fail if you tried to set the SLA in hours
- CM-1349 - When adding notes to a closed case the user is now correctly returned to the form they were on rather than ending up on a blank page
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