C
Capitalisation
Always capitalise product names. There's no need to capitalise bits of iCM. So: body text, related content, forms designer; but Default template, Case Management etc.
Case Management
Case Management delivers case handling and CRM capabilities via your website. It integrates with other elements of the platform, allowing your users to track their cases via My Account and User Requests, and your staff to work on cases using the Self Service template.
Claimable Tasks
Workflow processes user tasks that a user can claim to work on. Tasks can be assigned directly to a named user, see "Assigned Tasks", or be made available to a group of users, known as candidates.
Where a task has several candidates, each user will have the ability to claim that task, so that they can carry out the required work. Once a task has been claimed by one user, it is removed from the claimable task lists of other users.
Tasks are claimed via the Self Service template.
Click
Try and avoid using "click" to describe user actions. Buttons should be "pressed" and links should be "followed". You can give instructions to right-click (with a hyphen).
Content Roots
When you set up iCM user privileges, you also assign iCM Content Roots where those privileges can be performed.
Content roots are also used by subsites. Each subsite has its own Subsite Group and User. The content roots available to this user determine which articles can be displayed as a page on the subsite. You can also set up shared content roots.
Context Menu
When you right-click on something in iCM, and get that pop-up menu, that's the context menu. When describing an item in the context menu, use quotes. For example, Right-click on the article icon and select "Preview this article".
