Case Management 1.15.0

New Features

• CM-87 - We've included boilerplate forms and a workflow model so you can create custom workflow processes to plug into Case Management as tasks

Improvements

• CM-835 - "Reporting" histories should be sealed when a case is closed to improve report performance
• CM-838 - History Digest now supports converted cases
• CM-879 - The Civica EStore payment field has been added to the Request Payment task
• CM-880 - Create a maintenance mode for Case Management that disables the case manager interface but still allows public facing forms to operate
• CM-892 - Update the Generic Response task so the case SLAs can be cleared when the task completes (currently only used in the Complaints case type)
• CM-897 - Ensure better backwards compatibility between new features and existing active cases. This improvement is relevant to cases created pre 1.8 when the ability to update the users address and phone number were added, and 1.12 when the case subtype could be updated. Cases raised prior to these versions but viewed in a later version of Case Management will have these options hidden
• CM-931 - Update the Complaints dashboards to read metadata related to the dashboard article to get the complaint type. This saves having to create multiple copies of the dashboard forms

 Fixes

• CM-874 - Attachments are not passed to the Validate Subject task if it is configured to auto-start when a case is raised
• CM-896 - The staff "set completion target" option is always available even when configured not to be
• CM-932 - Complaints dashboards don't respect changes to the case subtype
• CM-938 - Case search template doesn't have the latest article extras form
• CM-940 - The success message of the Request Payment task can appear twice