Getting Started with Workflow

A Task Form

The second form, used by our agent, is called COMPLETEASIMPLEPROCESS (Complete A Simple Process). It has the following fields.

Field Type	Name	Description
Text Input	QUERY	This field will display the query submitted by the first user. You can set this as "read only" so the agent can't update it. Note how the name of the field is the same as in the start form. When a form field has the same name as a process variable that already exists in the workflow, it will display the value of the process variable. We call this mapping the value of the process variable
Text Input	RESPONSE	This is the field the agent will type their response into
Workflow Complete Task Action	END	This action field completes the user task, passing the process on to the next stage of execution

Last modified on October 17, 2024