Exit Management
Definitions
The following terms are used throughout this document.
Client Leaver Checklist
The checklist of tasks carried out during a Client Exit.
Contract Expiry
The date on which a contract is naturally due to expire.
Exit Plan
The exit, this plan and any checklists and specific plans drawn up to manage the exit.
Exit Request
The point at which a termination is requested, triggering the Notice Period.
Hosted Services
Services, either purchased by the Client or provided as standard by GOSS Interactive, that are hosted by GOSS Interactive or hosted by a supplier to GOSS Interactive but managed and maintained by GOSS Interactive.
Notice Period
The period between Exit Request and Point of Exit.
Point of Exit
The date on which exit takes place.
Post Exit Phase
A defined period after the Point of Exit when certain tasks are carried out. These often relate to the winding down of Hosted services.
Self-Hosted
Services hosted by the Client or their chosen supplier, not directly managed or maintained by GOSS Interactive.
Termination
The act of terminating a contract.
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