Exit Management

From the receipt of the Exit Request, throughout the Notice Period, until the Point of Exit is reached, regular contracted services will continue.

Maintained Services

Maintained Services, depending on contract, may include:

• Continued provision of Hosted Services
• Continued adherence to contractual SLAs
• Continued provision of Support and Maintenance
• Continued access to documentation and resources
• Continued access to Subversion (SVN) and/or GitLab
• Continued access to FTP services
• Continued access to stored client data
• Continued status as a Client for access to and receipt of Sales and Marketing material
• Continued access to shared systems such as Jira

Continuity of Relationships

When an Exit Request is received there will be no change in the Teams or Departments at GOSS Interactive that are responsible for service delivery. Clients in the Exit Notice Period are treated as active Clients and can expect the same level of service as delivered prior to the Exit Request.

Parallel Services

Should it be required, GOSS Interactive may be able to offer parallel service provision. This option should be discussed with the Account Manager when the Exit Request is made. Parallel services may include, but are not limited to, the maintenance of an existing website on an alternative URL while transition is made to a new hosting provider, continuation of hosted services which are utilised on an alternate third party site, or the provision of resources and tools in parallel with a new provider to assist with knowledge or data transfer.