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Case Management - Advanced Configuration

This course develops your new case type, customising the behaviour of Case Management with the more advanced configuration settings.

Forms - Basics

This course is for delegates who have little or no experience using iCM forms, and aimed at all users who need an introduction to the forms designer. This course is typically delivered when you first start using the Digital Platform, or for training new members of your team.

System Administration - Users and Audits

This course provides delegates with knowledge of managing iCM Users and Groups, and covers security, reports and approvals.

System Administration - Configuration and Troubleshooting

This course covers subsite and iCM management and configuration, plus looks at logging and scheduled tasks.

Workflow - Introduction

Learn how to use the workflow modeller, create a workflow process, and integrate with the Self Service website template.

Workflow - Advanced

This course covers timers, task chaining, data storage, integrating with other platform components, debugging and error handling.

Forms - Accessing Data in your Infrastructure

This section focuses on providing delegates with an understanding of database management and performing database queries against your own database.

Forms - Retrieving and Saving Data in iCM

This course focuses on providing delegates with an understanding of different data stores available in the platform and how to perform CRUD operations against them.

Forms - Connecting to Webservices

This course focuses on providing delegates with an understanding of how to call a SOAP service and how to call a REST API from the Digital Platform.

Forms - Opening Connections for External Systems

This module is for delegates who want to learn API Server security, how to supply an API Key as part of a request and how to create an API Server security key.

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