Standardised Site iCM4j 13.8.928

Breaking Changes

None.

Case Management 1.36.1674

Case Search

Case search has been rewritten. As well as improving performance, the following new features are available:

• The case types and subtypes are now organised in the same filter. You can pick which will be searched in the article extras
• A new filter has been added for case stage. Only stages relevant to your selected cases will appear in the filter
• The case status filter only displays statuses relevant to your selected cases
• A new user permissions filter has been added to only return results for cases where the user is in one of the configured user groups (case manager or monitor)
• Additional fields can be added to the keyword search
• You can now create custom filters, including drop-downs and free text, which can target fields in your cases
• Custom fields can be added to each search result
• A new "Manage Case" button appears in the results if the current user is also the assigned case manager

For the full documentation, including video guides, see Case Search.

Case Management Complaints

The resolved cases dashboard has been updated to list cases resolved at various stages, or closed, during the selected time period, and also displays a total of all those resolved or closed.

Task Interfaces

The "generic" Response and Collect Information task forms now have a tabbed layout showing the task details, history, and any attachments.

Close Case API

It's now possible to force close a case even if it has outstanding tasks. See closeCase.

Support Tool

The Support and Diagnostics Tool now includes bulk operations, allowing you to reindex, close or delete multiple cases at once.

Fixes

• CM-2295 - If a task errored when starting, the case manager view could fail to load any data
• CM-2320 - The closeResolvedCases end point could only be used if it was in development mode
• CM-2346 - If a case had breached its SLA it sometimes wasn't possible to extend the SLA
• CM-2367 - When a task was completed, reporting data wasn't always correctly written to the case reporting history
• CM-2383 - Closure reasons from the case configuration were not being passed to the Close Case task