The staff dashboards use a similar interface to the public view, but provide more information about collection statuses and request and event history.
Request History
Once a staff user has selected a property they'll be able to see the table of information described in the Collection Days article. This includes information about the status of the current collection and the bins in service.
Beneath the table a history of requests at the current property is displayed.
Request History Schema
Responsible for retrieving the property's service request history for the previous 208 weeks (approximately four years). Full technical information about the End Points and schema used for request history can be found in the Waste Services Specification document.
Request
| Parameter Name | Description | Required | Type |
|---|---|---|---|
| UPRN | The UPRN of the selected property | Yes | String |
Return
| Parameter name | Property Name | Description | Required | Type |
|---|---|---|---|---|
| serviceRequests | An array of service request objects | No | Obj Array | |
| Name | Name of the service request, i.e. "MISSED BIN" | String | ||
| Id | ID of the service request, i.e. "SR00001479" | String | ||
| Status | Status of the request, i.e. "OPEN" | String | ||
| Date | (Formatted) date of the service request creation | String |
Event History
This section shows information for the previous collections at the property.
Event History Schema
Responsible for retrieving every event associated with the property for the past 8 weeks. Full technical information about the End Points and schema used for events can be found in the Waste Services Specification document.
Request
| Parameter Name | Description | Required | Type |
|---|---|---|---|
| UPRN | The UPRN of the selected property | Yes | String |
Return
| Parameter Name | Property Name | Description | Required | Type |
|---|---|---|---|---|
| Events | An array of event objects. | No | Obj Array | |
| Uprn | The UPRN of the property | String | ||
| wasteType | i.e. "Food", "Refuse" | String | ||
| Date | (Formatted) date of the event | String | ||
| Details | The type of event or details thereof. i.e. "STREET COMPLETED" | String | ||
| Name | The name/ID of the address round | String | ||
| crewId | The name/ID of the crew reporting the event | String |
Transaction Search
Staff users can search for previous transactions raised by the public or staff users.
The search queries historic process data logged in the platform, rather than directly querying the service provider. Typically a staff user will select the service they want to search against:
- Garden waste
- New or replacement containers
- Missed collections
And then provide keyword information such as:
- User email address
- Property postcode
- A process business key/reference number
From the list of matching results a staff user can reload a read-only version of the submitted form that was used to raise the transaction.
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