Task 1
Autoresponse MailTask
Name: Mail Task
To: ${form_EMAIL}
Subject: Your question: ${form_QUERY}
HTML: Auto response email e.g.
<p>Thank for your query, we aim to get back to you within 10 working days.</p>
---
Add annotations if required
Save the model then deploy the model as a new process (cogs)
Task 2
User task
Name: ${form_NAME}'s Respond to query ${form_QUERY}
Candidate: Workflow1
iCMForm: Your Response form
Mail Task
Name: ${form_NAME}'s Response to question
To: ${form_EMAIL}
Subject: ${form_NAME}'s Your question: ${form_QUERY}
HTML: <p>Thank you for your enquiry (reference ${_businessKey}) where you asked "${form_QUERY}". We are pleased to advise:-<br><br>${form_RESPONSE}<br><br>I hope that helps!</p>
Task 3 Multiple answers (Response Type)
Mail Task 1
Name: ResponseA-Standard Response
To: ${form_EMAIL}
Subject: ${form_NAME}'s Response A Your question: ${form_QUERY}
HTML: <p>Response A - Thank you for your email(reference ${_businessKey}).</p><p>You can learn more about this on our website by visiting https://www.docs.gossinteractive.com</p><p>${form_RESPONSE}<br><br>Kind regards, Staff User</p>
Mail Task 2
Name: ResponseB-Opening Hours
To: ${form_EMAIL}
Subject: ${form_NAME}'s Response B Your question: ${form_QUERY}
HTML: <p>ResponseB - Our opening hours are Monday to Friday 8AM to 6PM<br><br> ${form_RESPONSE}</p>
Mail Task 3
Name: ResponseC-Unable to help
To: ${form_EMAIL}
Subject: ${form_NAME}'s Response C Your question: ${form_QUERY}
HTML: <p>ResponseC - Sorry we are unable to help at this time, if you wish to discuss this further, please phone us and speak to a customer service representative. ${form_RESPONSE}</p>
Sequence flow condition
${form_RESPONSETYPE=="ResponseB"}
${form_RESPONSETYPE=="ResponseC"}
