Introduction to Workflow Final Task

Go to your Submit a Query Form and drag on the '[Action] Workflow - Start Action'. Choose your process from the process definition dropdown, ensure it says (latest) so that you always use the latest version of the process.

Create your Custom Read Only (Form Settings > Custom Read Only) in order to see a preview table on your self service article for the task.

Go to your Respond to query Form and Drag on the '[Action] Workflow - Complete Task Action' at the end of your form.