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Case Management API

The Case Management API is provided by a set of standard End Points you can call in forms or other End Points. They are all deployed to the serverlibrary.

Call the API from an End Point

This example adds a note to a case.

function(params, credentials) {
    var result = this.callWorkerMethod('serverlibrary', 'goss.CaseManagement.v1.api.notes.addNoteToCase', {
        "note": "A note to add to the case",
        "caseReference": "5574-7880-3747-4637",
        "userName": "Timg"
    });
    return result;
}

Call the API from a Form

This form script action would add a note to a case.

Blockly API Call
 

addNoteToCase

Adds a note to a case.

closeCase

Closes an open case.

copyCase

Creates a new case by copying data from an existing one.

createCase

Creates a new case of a given type. Can also automatically close the new case.

deleteCase

Delete's a case and all associated case data.

reassignCase

Reassigns a case to another user or group.

updateCaseStage

Updates the stage a case is at.

updateCaseStatus

Updates the case status.

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