Reassigns a case to another user or group.
Namespace
goss.CaseManagement.v1.api.reassignCase
Worker
serverlibrary
Parameters
| Required Properties | Type | Description |
|---|---|---|
| caseBusinessKey | String <businessKey> | The business key of the case |
| assignGroupName | String | The name of the user group who will be able to claim the case. If assigning to a user this value can be an empty string. No checks are made to see if the group is a valid user group for the case type (or if the group exists) |
| reasonDesc | String | A reason for reassigning |
| Optional Properties | Type | Description |
| assignUserName | String | The username of the user the case will be assigned directly to. If both |
| note | String | A private note that will be added to the case history |
| debug | Boolean | Default: false. Set true to return debug information ("notes") in the response message |
Example
See Case Management API for a full example call.
{
"note": "Reassigning to another team",
"caseBusinessKey": "0490-1464-3301-8495",
"assignGroupName": "MANAGERS",
"reasonDesc": "Escalated"
}
Responses
Success
{
"jsonrpc": "2.0",
"id": 207,
"result": {
"success": true
}
}
Error
In this case the business key didn't exist.
{
"jsonrpc": "2.0",
"id": 206,
"result": {
"success": false,
"errors": ["CM error: Couldn't find any active executions."]
}
}
Last modified on September 01, 2022
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