This release of Assisted Service adds new form fields to start, update and complete interactions. You can also, via the article extras, automatically start an interaction as soon as you start assisting someone. The release also standardises the available URL query string parameters.
Form Fields
Two form fields can be used to start, update and complete interactions. See Assisted Service - Start/Update Interaction and Assisted Service - Complete Interaction for details of the fields and Interaction Logging with Assisted Service for a full description of the interaction log.
URL Query String Parameters
The following query string parameters can be added to the URL of your Assisted Service article This functionality is most commonly used when integrating with softphone and screen/phone pop call centre apps.
| Parameter | Type | Description |
|---|---|---|
| q | string | The search term. Will perform a search and load the results view. This can be any element set as searchable in the user's profile |
| u | integer | The userID. Will load the "view details" dialog of the user |
| assist | integer | The userID. Start assisting the user |
See Assisted Service for a full description and examples.
Changelogs
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