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Assisted Service - Complete Interaction

This field type is used with the Assisted Service product and will only be present if the relevant version of that template has been installed. Note that the field also requires the Assisted Service article to be added to the "Assisted Service Article" property in the subsite settings.

The field completes an existing Assisted Service interaction and sets the completion status.

If you are currently assisting a user, the interaction is completed but you will remain assisting them until you use controls in the assisting banner to stop. If there isn't a current interaction the field does nothing.

Properties

LabelDescriptionType Name
Completion statusThe status that will be entered in the interaction log when it endsCOMPLETESTATUS
Interaction variables functionAn optional JavaScript function that is executed server-side to set the completion status and pass additional variables to the interaction workflowACTIONFUNC

Variables Function Example

To dynamically set the the completion status, use the variables function to return a value for form_OUTCOME.

This example fetches the value of another field on the form:

Setting Completion Status

Last modified on June 08, 2022

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