Plugins

The Complaints Plugin for Case Management lets users raise cases about specific services described on your site.

This plugin handles cases raised by a councillor or other elected official, usually on behalf of a constituent.

The Subject Access Request (SAR) plugin captures the information you need to process requests made to your organisation.

This task is used to send and receive emails which are recorded in the task as a conversation thread.

The Collect Information task allows a case manager to request information from a team or individual.

The Investigate task allows a case manager to request a more detailed investigation from a team or individual.

The Request Payment task can be used whenever payment is required as part of your case handling.

The Response task allows a case manager to request that a team or individual makes a templated response to the person who raised the case.