These are the standard variables present in the Case Management workflow process. You'll have additional
When working with history data, the
See also Case Management History Records.
| Field | Type | Notes |
|---|---|---|
| form_AGENTEMAIL | String | Email address for Case agent that most recently submitted a form |
| form_AGENTFULL | String | Display name for Case agent that most recently submitted a form |
| form_AGENTID | String | User ID for Case agent that most recently submitted a form |
| form_AGENTNAME | String | Username for Case agent that most recently submitted a form |
| form_AGENTROLE | String | Display name for Case agent that most recently submitted a form |
| form_AGENTROLEDESC | String | Tokenised display description for Case agent that most recently submitted a form |
| form_BUSINESSKEY | String | The business key of the process |
| form_CASEDETAILSTAB | String | Last tab with action from Case Manager View |
| form_CASEMANAGER | String | The initial candidate group assigned to manage the Case |
| form_CASEREMINDERDATE | String | ISO format date for the SLA reminder |
| form_CASEREMINDERSTR | String | User friendly date for the SLA reminder |
| form_CASESTAGE | String | The current Case stage ID |
| form_CASESTAGEDESC | String | Tokenised display description for current stage |
| form_CASESTAGENAME | String | Display name for current stage |
| form_CASESUBTITLE | String | User Requests card subtitle (also used in UR history) |
| form_CASESUBTYPE | String | The current Case subtype ID |
| form_CASESUBTYPEDESC | String | Tokenised display description for current Case subtype |
| form_CASESUBTYPENAME | String | Display name for current Case subtype |
| form_CASETARGETDATE | String | ISO format date for the SLA target |
| form_CASETARGETSTR | String | User friendly date for the SLA target |
| form_CASETYPE | String | The current Case type ID |
| form_CASETYPEDESC | String | Tokenised display description for current Case type |
| form_CASETYPENAME | String | Display name for current Case type |
| from_CASEDESC | String | The description of the Case type |
| form_CLOSEDATE | String | ISO format date for the date the Case was closed |
| form_CASECLOSENOTES | String | Notes from Case manager when closing Case |
| form_CASECLOSEREASONDESC | String | Tokenised display description for closure reason |
| form_CASECLOSEREASON | String | Display name for closure reason |
| form_CONFMESSAGETEXT | String | Message to display on Case Manager View |
| form_CONVERTREASON | String | Case type conversion reason |
| form_EMAILADDRESS | String | The owner's email address as supplied on form |
| form_ESCALATIONDATE | String | Date when Case got escalated |
| form_ESCALATIONNOTES | String | Notes from Case manager when escalating Case |
| form_ESCALATIONREASON | String | Display name for escalation reason |
| form_FORMSUFFIX | String | Language suffix to append when assembling form names (EN, CY, XX etc) |
| form_INITASSISTED | String | The username of the person assisting (_initiatorProxy) starting the workflow |
| form_INITCASESTAGE | String | The initial Case stage to start the Case on as supplied in form |
| form_INITCASESUBTYPE | String | The initial Case subtype as supplied in form |
| form_INITCASETYPE | String | The initial Case type as supplied in form |
| form_INITUSERNAME | String | The username of the person (initiator) starting the workflow |
| form_LABELA | String | History labelA, "Case Management - Case type" |
| form_LANGUAGE | String | Language for system operations and string retrieval (EN, CY etc) |
| form_NAME | String | The owner's name as supplied on form |
| form_ONBEHALFOFNAME | String | The name of applicant as supplied on form if different from owner |
| form_PHONENUMBER | String | The owner's telephone number as supplied on form |
| form_PROCESSNAME | String | Process name used in history (Case Management v1) |
| form_PROXYNAME | String | The username of the person assisting as supplied by form |
| form_REDIRECTION | String | Link to forward or return user |
| form_SERVICEREQUESTTEXT | String | Card title for User Requests and column in table for Self Service (supplied by form) |
| form_STAFFACTION | String | Action flag for next step in workflow |
| form_STARTDATE | String | ISO format date for the date the Case was started |
| form_STATUS | String | The current status code for the Case |
| form_STATUSDESC | String | Tokenised display description for the Case status |
| form_USERNAME | String | The username of the person submitting as supplied by form |
| form_VERSION | String | Version of Case management used for form variants |
| assignGroupFull | String | Current assigned Case manager site group display name |
| assignGroupName | String | Current assigned Case manager site group name |
| assignUserFull | String | Current assigned Case manager site user display name (or NULL) |
| assignUserName | String | Current assigned Case manager site user name (or NULL) |
| assignReason | String | Latest reason when Case reassigned |
| CaseDesc | String | Tokenised display description for current Case type with subtype |
| CaseEscalated | String | Case is in escalated state (Yes, No) |
| CaseName | String | Display name for current Case type with subtype |
| CaseWorkingScheme | String | Scheme to follow for date calculations (standard, calendar) |
| citizenFullName | String | The full display name of owner |
| citizenHasAccount | String | Owner has iCM site user account and started Case using it (Yes, No) |
| citizenUserID | Integer | The iCM site user ID of the Case owner |
| citizenUserName | String | The iCM site username of the Case owner |
| emailGroup | String | Option to send emails to groups at appropriate points (Yes, No) |
| emailSendFrom | String | The "from" address for sending emails |
| formSuffixCitizen | String | Language suffix to apply to form names for owner |
| formSuffixStaff | String | Language suffix to apply to form names for Case staff |
| groupEscalation | String | The iCM site group to inform when Case escalated |
| groupManager | String | The default Case manager site group name supplied by config |
| groupManagerFull | String | Display name for default Case manager site group name supplied by config |
| initCoreVersion | String | The version of Case Management in use when workflow started |
| initiator | String | The owner who started the workflow (can be Anonymous) |
| isAssisted | Boolean | True, if the workflow was started with assistance |
| isCalendarDays | Boolean | True, if using calendar days for working scheme |
| languageCitizen | String | Language to use for system endpoints on behalf of owner |
| languageStaff | String | Language to use for system endpoints on behalf of Case staff |
| pauseCounter | Integer | Level indicator for SLA pausing |
| pauseOnContactCitizen | Boolean | If true will pause SLA while owner responds to question |
| proxyFullName | String | The display name of assisting user |
| proxyUserID | Integer | The site user ID of assisting user |
| proxyUserName | String | The site username of assisting user |
| readyForAction | String | All prep work done and next step is Case Manager View (Yes, No) |
| staffViewedCase | String | Any workflow action taken from Case Manager View (Yes, No) |
| systemUserFull | String | Display name for the Case system user |
| systemUserName | String | The iCM site username of the Case system user |
| timerCaseReminder | String | ISO format date for the Case SLA reminder |
| timerCaseTarget | String | ISO format date for the Case SLA target |
| timerFarFuture | String | ISO format date to represent distant future, keeping timer alive |
| timerPausedDelay | String | ISO format date when SLA paused, active timers set to future |
| timerPausedReminder | String | Shadow ISO format date for the Case SLA reminder used for resume |
| timerPausedTarget | String | Shadow ISO format date for the Case SLA target used for resume |
Last modified on 19 February 2026
