Templates flagged as inactive are still used, but the owner is notified via email. If a language version is requested that doesn't exist, the response will fall back to English.
Inactive
You can flag a template, a variation of it, or a language version, as "inactive".
An inactive template is still returned and can be used as normal. However the "inactive" property of the response object will be true and the application's contact email address will be notified.
It's not currently possible to delete templates.
Fallback
If a language version that doesn't exist is requested the CTM will fall back to the English version of the template. The "fallback" property of the response object will be true and the application contact email address will be notified.
Notifications
The emails sent to application contacts are managed within the CTM itself using the "Email Management" application. This set of email templates is created when the "Initial Setup" test in the goss.CommsTemplateManager.ImportApplication End Point is run.
The fallback, inactive and inactive & fallback emails should never themselves be flagged as inactive, but their body text and subject lines can be updated as normal.
