Applications
Templates are organised by application (ie a product, or instance of a product, like a case type). Each application can have any number of templates, and each template will have a number of variants.
All of the products we release that use the CTM have a default set of templates. You'll see a list of these when you first open the CTM.
Manage Comms
This action button lets you edit an existing application and its templates.
Copy Comms
You can copy a complete application by pressing the "Copy comms" button. Enter a new name and contact email (see below), and your copy will appear in the list of applications.
Export
Press the "Export" button to download a copy of the application. It can be imported into another CTM in a different environment.
Adding a New Application
Press the "Add Application" button to create a new application.
Applications have a name, which is used when calling the CTM, and a contact email.
Application Email
The contact email should be that of the "owner" of the application. This address will be notified if any "inactive" templates are used. See Inactive Templates and Fallbacks.
