Assisted Service Resources 11.4.2

Released 14/01/2021

New Features

• ASSISTSERV-217 - Add new field types that can be used in any form to interact with the interaction log. See Assisted Service - Start/Update Interaction and Assisted Service - Complete Interaction for details of the fields and Interaction Logging with Assisted Service for a full description of the interaction log.
• ASSISTSERV-219 - The Assisted service article should provide the "context" for the assisted service actions. This will use the current navigation article, or the article stored in the current session, or a new subsite configured article
• ASSISTSERV-220 - When a user starts assisting another it should be possible to automatically start an interaction too. This behaviour is set in the article extras

Fixes

• ASSISTSERV-229 - Fix a problem where confirmation dialogs can overlap with the assisting banner