A citizen can call our customer service centre, the agents will assist the customer and complete a form on their behalf.
The forms completed are delivered into Case Management for processing by the SCC Local Welfare Assistance teams.
Citizen links: https://residents.suffolk.gov.uk/lwa and https://residents.suffolk.gov.uk/lws/supportingevidence
What is the output from your resource? A Case Management case
| Dependencies | Forms Endpoints Case Management Comms Template Manager |
|---|---|
| Contributors | Suffolk County Council |
| Docs | None |
Last modified on 10 January 2024
