Case Management - Feedback Form and Dashboard

This form and dashboard integrate with Case Management and let a user provide feedback on the service they have received.

It's designed to be sent out to users as a link in the "close case" email. The link should have the format https://websiteaddress.gov.uk/article/12216?caseTypeId=13796 where:

• /article/articleID (or a friendly URL) - A Forms Service article displaying the feedback form provided in this package
• caseTypeId - The ID of the metadata value that corresponds to the case type you want to gather feedback on (when you create a new case type, Case Management automatically creates a metadata value for it that is used on dashboards etc. See the final section of Setting Up the Case Management Dashboards)

When someone completes the feedback form, if they leave negative feedback, or if they request to be contacted, a new case will be raised in Case Management called "Process Feedback". You will need to create the relevant case configuration (see Creating New Case Types).

An example of the form can be seen here - https://cruise.demo2.gosshosted.com/article/12216?caseTypeId=13796

The package also includes a dashboard that displays feedback data. All feedback is saved in he platform's history service in records with the following labels:

• labela - "Feedback"
• labelb - "Unique ID"
• labelc - "reporting_feedback"
• labeld - "Case Management - %caseType%"