Handling Complaints

The staff portal is divided into a series of sections. Each one displays complaint cases at a different stage.

Within each section you'll see lists of complaint cases as a series of tasks that need to be completed. 

Complaints that aren't currently being worked on are listed in the claimable tasks table. When someone starts working on a complaint, it moves into their assigned tasks panel and can't be seen by anyone else. Only one person can work on a task at a time.

The links in the left-hand column display a summary of the complaint. The buttons in the right-hand column open the complaint to be worked on.

Technical Note

The Self Service Articles section of the technical information describes how these pages are set up.