Product Overview

This course provides participants with a high-level introduction to GOSS, iCM, and a selection of related products. Through an engaging, demonstration-led format, attendees will gain a clear understanding of the core functionality and practical applications of these tools.

It is designed for delegates who have experience using iCM, creating articles and using related content. Useful for delegates who will be managing content regularly. This course is typically delivered to clients who will be responsible for managing content and wish to improve their visual appear and offer flexibility to organise content.

By the end of the session, participants will:

• Have a solid overview of how GOSS and iCM products work
• Understand their potential applications within different project contexts
• Be better equipped to identify opportunities for using these tools effectively

Learning Objectives

• See where to get help for iCM or any of the GOSS products
• Find out about the training that is offered at GOSS
• Understand standard Sites
• Understand environments and infrastructure
• Gain an overview of the Products that we offer
• Understand themes and skins 
• Introduction to iCM and it's terminology
• Understand the difference between the Enterprise and Subsites
• It includes a demo of:
  • an article being created, edited and updated to display a form and see how its layout can be changed.
  • editing a form, including or updating fields and see a process that is used within the form
  • Reviewing a workflow 'model' that can be deployed as a process so it will run on form submission
  • Using Case Management
  • Updating and understanding an endpoint
• Understand difference between Site and iCM Users
• Look at some client tasks for those new to GOSS

Module Information

• Length: 3 hours
• Maximum Delegates: 10
• Credits: 32