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Task - Forward Feedback

This task is carried out by the case manager. Feedback from the case is forwarded by email to another group or user.

Task Actions

First the case manager decides who to forward the feedback to.

Forward Feedback Assignment

The groups that show up in the first drop-down are set in the feedback task configuration endpoint. Once a group has been chosen its members populate the second drop-down.

The second page displays a summary of the case, then details about the email that will be sent.

Forward Feedback Email

The message body is taken from the Feedback task template in the Comms Manager. It automatically includes the text entered by the person who raised the case.

Once feedback's been sent the task completes (the case remains open).

Last modified on May 30, 2024

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