Task - Forward Feedback

This task is carried out by the case manager. Feedback from the case is forwarded by email to another group or user.

Task Actions

First the case manager decides who to forward the feedback to.

The groups that show up in the first drop-down are set in the feedback task configuration endpoint. Once a group has been chosen its members populate the second drop-down.

The second page displays a summary of the case, then details about the email that will be sent.

The message body is taken from the Feedback task template in the Comms Manager. It automatically includes the text entered by the person who raised the case.

Once feedback's been sent the task completes (the case remains open).

Configuration

As well as the standard options described in configuring tasks, the Forward Feedback task uses a single end point found at goss.CaseManagement.v1.tasks.feedback.getTaskConfig.

This end point holds a list of case types and the site user groups that can have feedback forwarded to them:

"formConf": {
    "assignmentDepts": {
        "testcasefeedbacktask": [
            "CM-TASKS-DEPT1",
            "CM-TASKS-DEPT2",
            "CM-TASKS-DEPT3"
        ],
        "allotmentenquiries": [
            "CM-TASKS-DEPT1",
            "CM-TASKS-DEPT2",
            "CM-TASKS-DEPT3"
        ]
    }
}

You'll need to create an array of groups for each case type that uses the Forward Feedback task. The name of each array is the case type ID, matching the ID in your case configuration and form_CASETYPE variable set in the form used to raise cases of this type.