Released 24/02/2021
New Features
- ASSISTSERV-237 - Add new field types that can be used in any form to interact with the interaction log. See Assisted Service - Start/Update Interaction and Assisted Service - Complete Interaction for details of the fields and Interaction Logging with Assisted Service for a full description of the interaction log.
- ASSISTSERV-238 - The Assisted service article should provide the "context" for the assisted service actions. This will use the current navigation article, or the article stored in the current session, or a new subsite configured article
- ASSISTSERV-239 - When a user starts assisting another it should be possible to automatically start an interaction too. This behaviour is set in the article extras
Improvements
- ASSISTSERV-163 - Standardise the URL parameters that can be used with Assisted Service. See Assisted Service for a full description
- ASSISTSERV-170 - On the begin interaction form "who" should be hidden if you already assisting a known user
Fixes
- ASSISTSERV-243 - Fix a problem where the interaction log didn't record a user if you were assisting them before starting the interaction
Last modified on April 01, 2022
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