Task - Response

As well as the standard task configuration, the response task needs to have response templates set up.

Email Options

These options control who the response can be emailed to. The case manager will be able to:

• Use the email address of the person who raised the case
• Manually enter an email address
• Pick from a list of pre-configured email addresses

It's possible to enable more than one (or all of them).

Templates

The email response templates are created and stored per case type. You'll find them in the Comms Template Manager alongside all of your other Emails and Notifications templates.

You can pick from the list of templates that have already been created, or create a new one. New templates need a name (visible when the case manager is picking templates from the task drop-down) a subject line, and the actual template, which can be written using Handlebars or Markdown, depending on how Case Management has been configured.