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Correction of Registration

These are appointments with the senior registrar to make corrections. Appointments can only be made once permission for the correction has been granted by the General Register Office (GRO).

Details

The first page of the form checks that the appointment can go ahead and captures the type of correction that has to be made.

A series of questions ensures that the user has confirmation from the GRO that the change can be made, and that the original registration took place in this district. The user can then select whether the correction relates to a birth, death or marriage, the date of the original registration, and provide details about the correction.

The second page of the form collects the name, email address and telephone number of the person attending the appointment. An email address or phone number must be provided. If an interpreter is attending, additional time, set in the appointment configuration, is automatically added.

Selecting an Appointment

Based upon the configured times for the appointment length and interpreter all users are given the duration of their appointment on this page.

Appointments booked by staff users via the slot booking calendar display the selected calendar, date and time slot at the top of this page. Beneath these details is a list of the next immediately available appointments.

Members of the public using the booking forms will see a list of the next five available appointments, with the option to show more dates. Selecting another date loads all of the available time slots on that day.

Check Your Answers

The final page of the form lets the user check all of their answers and jump back to any page that needs editing.

Customisation

The text of the booking form is set using the Template Manager. In the Registrars application you'll find templates for each of the appointment types. For corrections the following can be set.

Messages and Warnings

PropertyDescription
AmendWarningA warning displayed when a non-registrar user amends a booked appointment
CancelThe email sent to the citizen when an appointment is cancelled
ConfirmMessageThe message displayed when an appointment has been booked
ConfirmingMessageThe placeholder text while Registrars is working
CreateThe email sent to the citizen when an appointment is booked
ReminderThe email sent to the citizen when an appointment is approaching
UpdatedMessageThe message displayed when an update is made
UpdatingMessageThe placeholder text while Registrars is working

Guidance Text

PropertyDescription
DistrictGuidanceText displayed if the user states the original registration wasn't covered by this district
GROGuidanceText displayed if the user indicates they do not have confirmation from the GRO
GROTimeGuidanceText displayed if the user attempts to book an appointment more than three months since the GRO permission
Last modified on March 16, 2023

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