The form to book a death registration appointment checks that the user has the correct information to be able to register the death, takes their details, then lets them pick an available time slot.
Location and Certificates
The first page of the form checks whether or not the death occurred in the local authority area. If it didn't the user is able to make a registration by declaration.
This page also checks that the user has the appropriate certificate. If not the user may still be able to book the appointment if advised to do so by a coroner.
Attendance and Details
This page collects details about the person making the appointment and the deceased. This includes the relationship of the person to the deceased, their name and contact details, the name and date of death of the deceased and whether or not the person attending the appointment is bringing an interpreter with them. If using an interpreter extra time, set in the configuration options, will automatically be added to the appointment.
Tell Us Once
If the informant would like to use the "Tell us Once" service, they can make that choice on this page.
Selecting an Appointment
Based upon the configured length of time for an appointment and interpreter all users are given the duration of their appointment on this page.
Appointments booked by staff users via the slot booking calendar display the selected calendar, date and time slot at the top of this page. Beneath these details is a list of the next immediately available appointments.
Members of the public using the booking forms will see a list of the next five available appointments, with the option to show more dates. Selecting another date loads all of the available time slots on that day. Logic in the booking form checks that the appointment is within five days of the supplied date of death and displays a message if it is not.
Check Your Answers
The final page of the form lets the user check all of their answers and jump back to any page that needs editing.
When this page is submitted the appointment is booked and notification emails are sent.
Customisation
The text of the booking form is set using the Template Manager. In the Registrars application you'll find templates for each of the appointment types. For death registration the following can be set.
Messages and Warnings
| Property | Description |
|---|---|
| AmendWarning/CSU | A warning displayed when a non-registrar user amends a booked appointment |
| Cancel | The email sent to the citizen when an appointment is cancelled |
| CancelAmend, CancelAmend-CSU/Citizen/Registrar | The text displayed to various users when they cancel making amendments part way through |
| ConfirmMessage, ConfirmMessage-CSU/Citizen/Registrar | The message displayed when an appointment has been booked |
| ConfirmingMessage | The placeholder text while Registrars is working |
| Create | The email sent to the citizen when an appointment is booked |
| Reminder | The email sent to the citizen when an appointment is approaching |
| UpdatedMessage, UpdatedMessage-CSU/Citizen/Registrar | The message displayed when an update is made |
| UpdatingMessage | The placeholder text while Registrars is working |
Guidance Text
| Property | Description |
|---|---|
| AppointmentOutOfFiveDays/CSU | Text displayed if the chosen appointment is more than five days after the death |
| AttendingRelationship/CSU | Text displayed if the user selects "other" for their relationship to the deceased |
| CoronerToldToMakeAppointment/CSU | Text displayed if the the user states the coroner advised them to book the appointment |
| DeclarationOfDeath/CSU | Text displayed if the user chooses to register the death by declaration |
| MedicalCertificate/CSU | Text displayed if the user indicates they don't have a medical certificate |
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