Case Type - Member Enquiries

Councillors and their political parties are set up using the "Lookups" section of the Configuration Manager.

Political parties have a name and auto-generated ID.

Councillors have a name, auto-generated ID, a party chosen from those set up above, a ward taken from the goss.Lookups.getWards End Point, an email address and a phone number.

The email address you enter for a councillor must match the email address in their user profile. When a councillor raises a case the address stored in their profile is compared to those entered here to determine which form fields they see.