All of the user tasks that appear on the Self Service and User Requests templates can have their titles set here.
You can use any of the
Note that the default public facing titles (displayed to the person who raised the case) use internationalisation tokens to support multi-language sites. The values of these tokens are set using the platform's internationalisation tools. If you don't have a multi-language site, you can replace the tokens with English text.
Settings
| Title | Default | Description |
|---|---|---|
| New Case | New {{caseName}} from {{form_NAME}} for review | The Self Service task description for new cases |
| Viewed | {{caseName}} from {{form_NAME}} for review | The description once a case has been claimed and viewed |
| Review | Citizen response: {{caseName}} from {{form_NAME}} for review | If a staff member asks the person who raised the case a question, when they reply, this is the description |
| Assign | {{caseName}} from {{form_NAME}} assigned to you/your group {{form_ASSIGNREASON}} | The description when a staff member reassigns the case to another group/user |
| Citizen Summary | i18n~{gi.cm.core.ss.title.citizensummary} Track and update | The task shown on the User Requests card |
| Contact Citizen Response | i18n~{gi.cm.core.ss.title.contactcitizenresponse} Please respond to these questions | The task shown to users if they have been asked a question |
| The following are displayed if a user returns to the Self Service article part way through completing an action | ||
| Completion Target | Set case completion target | Displayed while the SLA is being set |
| Extend Target | Extend case completion target | Displayed while the SLA is being extended |
| Close Case | Close case | Displayed while the case is being closed |
| Case Read-only | View case data | Displayed while the read-only view of a case is active |
| Contact Citizen Question | Contact | Displayed while creating questions |
| Add Appointment | Add case appointment | Displayed while appointments are being created |
| New Task | New task | Displayed while tasks are being configured |
| Auto Task | Auto task | Displayed while automated tasks are being set up |
| View Task | View task | Displayed while an existing task is being viewed |
| Convert Case | Convert case | Displayed while the case conversion section is open |
| View Email | View email | Displayed while case emails are open |
| Cancel Task | Cancel task | Displayed while a task is being cancelled |
| Record Additional Details | Record additional details | Displayed while the form used to submit additional details is open |
Last modified on 15 May 2023
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