Control what happens when a case manager asks a question to the person who raised the case.
Settings
| Setting | Default | Description |
|---|---|---|
| Staff Reminder | Set when creating the configuration | If a user doesn't reply to a contact email after the time set here, the case manager who asked the question receives an email using the "Nothing from citizen" template |
| Citizen Reminder | Set when creating the configuration | The time period between being asked a question and a reminder email being sent out if the question is unanswered |
| Maximum Attachments | Set in the Environment Configuration | The maximum number of files a user can upload when responding to a question |
| Maximum File Size | Set in the Environment Configuration | The maximum file size of each attachment |
Last modified on 28 June 2022
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