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Contact Loop

Control what happens when a case manager asks a question to the person who raised the case.


Staff ReminderSet when creating the configurationIf a user doesn't reply to a contact email after the time set here, the case manager who asked the question receives an email using the "Nothing from citizen" template
Citizen ReminderSet when creating the configurationThe time period between being asked a question and a reminder email being sent out if the question is unanswered
Maximum AttachmentsSet in the Environment ConfigurationThe maximum number of files a user can upload when responding to a question
Maximum File SizeSet in the Environment ConfigurationThe maximum file size of each attachment
Last modified on 28 June 2022

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