Bookings and events can be managed using the Self Service and User Request templates. Self Service is used by staff (or other registered users if you are using Contribute) to manage events. User Requests is used by bookers to manage the bookings they've made.
Self Service for Staff to Manage Bookings
We recommend creating an article using the Self Service template that your staff members can use to manage events and bookings. The template should be set to show the "thinginstancev1" process model. This allows users to update an event, see and contact the bookers, manage the available packages, and to cancel or manually flag the event as complete.
There's more information about these activities in the Managing Existing Events and Bookings section.
Self Service for Staff using Contribute Event
If you create an event via the contribute event form rather than directly in iCM (see Contribute Event Process), each event article also has an accompanying contribute workflow process. Each event article created via contribute has five associated workflow tasks which let you update, copy, archive, schedule, and update any defaulted values set when the event was first created. The template should be set to show the "contributearticlev1" process model.
User Requests for Bookers
Your public site probably already has a "My Account" area and an article using the User Requests template. The template should bet set up to display the "bookingv1" process model. This lets users keep track of their bookings as well as update the name and email address the booking is made in.
