Logging other Calls
Throughout the enquiry you can record updates to the case using the Additional tab, in the same way as recording check-ins and the initial contact.
Updates can be categorised as:
- Case update
- Contact with enquirer
- Contact with LA
- Further information
If a contact has been unsuccessful and you want to set a reminder, you can return to the main Case Details screen and set a new completion target.
Remember to unclaim the case when you have done this so it can be picked up by someone else.
Last modified on 17 May 2024
