Handling Enquiries

Throughout the enquiry you can record updates to the case using the Additional tab, in the same way as recording check-ins and the initial contact.

Updates can be categorised as:

• Case update
• Contact with enquirer
• Contact with LA
• Further information

If a contact has been unsuccessful and you want to set a reminder, you can return to the main Case Details screen and set a new completion target.

Remember to unclaim the case when you have done this so it can be picked up by someone else.