Handling Enquiries

The staff portal is divided into a series of sections. Each one displays enquiry cases at a different stage.

Within each section you'll see lists of fostering enquiries as a series of tasks that need to be completed. 

Enquiries that aren't being worked on are listed in the claimable tasks table. When someone starts working on an enquiry, it moves into their assigned tasks panel and can't be seen by anyone else. Only one person can work on a task at a time.

The links in the left-hand column display a summary of the enquiry. The buttons in the right-hand column open the enquiry to be worked on.

Technical Note

The Self Service Articles section of the technical information describes how these pages are set up.