Attachments

The attachments table brings together all of the files uploaded to the case, whether from the user, case manager or task users.

A case manager can add files to a case at any time using the upload field on this page.

The user who raised the case can include files with the initial case form, or when responding to questions asked by the case manager.

Task users may be able to upload files, depending on the task they are assigned.

Escalation users can download files, but not delete them or add new ones.

The total number of attachments and the maximum size of an uploaded file are set in the Attachments configuration.