Task Management

To assign a single task, press the assign button:

This launches the assign dialog:

Who can tasks be assigned to?
The users a task can be assigned to are the candidate users set in the workflow user task. While the Task Management article extras control whose tasks you can see, the workflow determines who can work on them. This behaves slightly differently in Case Management Mode.

The drop-down displays who the task is currently assigned to or, if not assigned to anyone, the word unassigned. The users in the drop-down are taken from the task's candidates set in the workflow model. To assign the task, pick a user and press "Assign".

To assign multiple tasks at once, use the checkboxes next to the task descriptions, then press the "Assign selected tasks" button:

All of your chosen tasks will be loaded into the dialog. The drop-down of users will be filtered to only display users who are eligible to be assigned all of the tasks in the list.

Audit Log

The Task Management template writes an audit log using the platform's history service. A new history is added for each task that gets assigned or reassigned, with relevant information written into the history's subject:

{
    "id": "196f7581-756c-48bc-8edc-6c0a883ee22f",
    "labela": "Template log",
    "labelb": "c76465c0-4f8b-4c56-abb5-fd361cac6ac1",
    "labelc": null,
    "labeld": null,
    "labele": null,
    "created": 1626335004390,
    "lastupdated": 1626335004390,
    "sealed": true,
    "subject": {
        "private": false,
        "templateName": "taskmanagement",
        "articleID": 1865,
        "description": "Re-assigned task 623201 from stevew to adame",
        "subsiteName": "staff",
        "event": "Task Management",
        "userId": "TIMG"
    }
}

Where:

• labela - always "Template log"
• labelb - a unique ID generated by the site framework
• created/lastupdated - the time of the assigning/unassigning
• templateName - always "taskmanagement"
• articleID - the ID of the article that was used
• description - one of "Unclaimed task <taskID> from <userID>", "Assigned task <taskID> to <userID>", "Re-assigned task <taskID> from <userID> to <userID>"
• subsiteName - the name of the subsite the article was published on
• event - always "Task Management"
• userId - the user who performed the assigning/unassigning/reassigning