How to add a note

Before you start

• Notes can be added from the case search or when you are working on a case as the case manager

Steps to add a note

1. Open the case.
2. On the Case history tab, click "Add an update".
   

3. Enter your note and choose whether the note is public (visible to the person who raised the case) or private (only visible to staff members)
   

4. Press "Submit update" to save your note.
   

Result

• If the case is not assigned to you, an email will be sent to the current case manager who is working on the case