How to change case subtype

Before you start

• The subtype can only be changed when you are working on a case as the case manager, it can't be updated via the case search
• Subtypes are set up in the case configuration

Steps to change the subtype

1. Open the case.
2. On the Case details tab, click "Change subtype"
   

3. Pick a new subtype from the list.
   

4. Click "Update subtype" to save your changes.
   

Result

• The subtype is updated
• A private note is added to the case history